The newspaper has been part of my Sunday morning ritual for nearly a decade, but lately it’s been more trouble than it’s worth.
Allow me to explain.
The Sunday New York Times is now apparently delivered to my home by the same individual who throws the Sunday KANSAS CITY STAR. And since both newspapers are usually pretty weighty -primarily due to ad inserts as opposed to reading material – my carrier normally throws them two separate bags.
One for the STAR. One for the TIMES.
Until about four weeks ago.
That’s when both papers landed on my lawn in a single bag.
WOW! How did they manage to stuff TWO giant papers into a single bag?
What I got instead was a full-of-inserts K.C. Star and HALF of the New York Times. Specifically, the arts & leisure, books, travel and NY Times magazine sections.
The news, sports, business, style and Sunday review sections didn’t make it.
I called Times customer service office which informed me that a replacement—or recovery—edition would be delivered between 10:30 a.m. and 2:00 p.m. that day.
It never came.
So on Monday I called again and received a credit.
The same thing happened again a week later. And again last week. Which brings me to this past Sunday—the FOURTH Sunday.
Ah, but this time it had the news, sports, business, Sunday review and style sections. Art & leisure, books, travel and the NY Times magazine were the lost sections.
Well, I called again at around 7:30 a.m. and apologies were made with promises of a repeat delivery after 10:30 a.m.—ONLY IF I called back AGAIN after 9:30 a.m.
Surely they were kidding.
They were not. They took my information, but their computer I was told, wouldn’t allow a re-delivery request to be entered until the later hour.
Needless to say the missing sections never showed up.
So today I made yet another weekly call to the New York Times requesting another credit and decided that enough was enough and pulled the plug.
The process entailed dealing with two persons on their end.
One to listen and apologize and a second retention specialist trying to keep me as a Sunday subscriber.
“You’ve been with us for over 10 years,” she pleaded.
Hey, that’s three years longer than my marriage lasted.
She even offered a 50% price reduction of my annual subscription.
But guess what, this now former subscriber wouldn’t be swayed. Mess with me once, no problem. Twice? Let’s see what happens next week. Three times? OK, I’ll give them one more chance.
So bye-bye Sunday New York Times, hello CBS Sunday Morning with Charles Osgood.
It makes for far less hassle over my freshly brewed cup of Jacobs Kroenung coffee.