I landed at KCI Thursday and decided to take a long, objective look at the outdated old airport…
I exited the aircraft from row five. In other words approximately 24 passengers got off ahead of me.
Oh, and I should mention that my Southwest flight arrived approximately 90 minutes late.
So after getting off the plane there was a mass confusion as to where to exit the secured holding area. Some people turned right, others left.
Due to our delayed arrival there was apparently no one available to point us in the right (or left) direction.
A guy behind me was overheard referring to it all as a cluster f**k.
So far. So bad……
When the belt finally stopped, half of our fliers hadn’t received their luggage yet.
The board said carousel three. So did the posting on the carousel itself.
Do you think for a minute that they were mixing our Vegas bags with those from the incoming Denver flight on that carousel?
After all, the electronic board postings would have noted the change.
Well guess what? That’s exactly what they DID and a harried airline employee tried to passify our passengers by reminding us, “That’s why we need a new terminal.”
Why not just add a third carousel?
“Not enough space,” she replied.
When I questioned her as to why the baggage pickup signs were not corrected to reflect the mid-change of carousels for our flight, she informed me that was not the airline’s job but that of airport operations. So there.
It was a mess and people were ticked!
Bottom line; it took 30 minutes to finally get my one checked bag at “the most convenient airport in America.”
I was embarrassed for my fellow travelers who were experiencing our KCI bunker for the first time.